FAQ

How do I use my product?

Click here to view our instructional videos!

All sales are final unless otherwise stated.

Refunds are only given in the form of store credit. Click here to learn more!

Do you ship worldwide?

Yes. We ship worldwide!

How do our sizes run?

All of our products run smaller than average clothing and undergarments. We do this to ensure your garments give a proper lift and tight adherence to skin. If you want a more loose fit, please order 1 size larger.

How long will it take for my order to be delivered?

Processing of your order typically requires 1-3 business days.

After the 1-3 business day processing period, delivery of your orders require an additional 2-3 weeks for U.S. Orders and 3-5 weeks for international orders.  

Please note: Delivery times may vary, depending on your country of residence. International orders are subject to processing through customs. Each country has different customs restrictions and processing times (we wish this didn't happen, but we have no control over this). Please keep in mind that customs fees may apply (depending on your country of residence).

*If your package arrives broken due to mishandling, we apologize. We definitely want to get this fixed!  Please send us an e-mail and provide a clear photo of the problem area for a quick resolution.

What should I do if I entered the wrong shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. Please note that we are unable to allow any changes to your order once it has shipped out. If your order is marked as returned to sender, we will be required to pass on a subsidized reshipping postage fee of $5 (USD). 

What are my payment options? 

PayPal, Visa, Mastercard and American Express.

I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your Spam Folder. If you did not receive it, please feel free to contact us if necessary.

What is the Refund/Return Policy?
Click Here to view our full Refund Policy

How do I track my order?

You can track your order via the email we sent you. Clicking the Track my Order link located in the email will take you straight to the order tracking page where the status and location of your order is updated from dispatch to delivery.

Can I return or exchange my items?
We do accept returns and exchanges if they meet our criteria. Click Here to view our full Refund Policy.

What if I received a faulty item? 

If you received a defective or faulty item, proof of the defected or faulty item must be given no later than 7 days after receiving the package. Contact us via email/phone/live chat for further support.

When can I expect my items?

Once we ship your order, it should get to you in 2-3 weeks. We’ll send you an email when it ships and includes a tracking number. If you're still not sure, feel free to contact us, we're happy to clear things up.