Refund Policy

All sales are final unless otherwise stated. Refunds are only given in the form of STORE CREDIT, if you wish to return an item, restocking fees may apply.

 Editing / Changing Orders

We process all incoming orders immediately to make sure you receive your order as soon as possible. You can only edit/change your order prior to it being fulfilled. Once tracking information has been sent via email, it is no longer possible to edit/change your order.  We also do not pay for return shipping.

 Returns / Exchange

If you wish to exchange or return an item we ask that you contact us via live chat/email/phone so we may assist with your inquiry. Please contact us no later than 7 days from receiving your package. Due to the intimate nature of our products and inability to resell products that have been opened and touched another human’s skin, restocking fees may apply.

Refunds

Refunds are only given in the form of store credit.  If you wish to return an item, restocking fees may apply. Please note: we do not issue refunds for items that are on backorder. Due to the viral nature of our items and unforeseen product demand, it is possible some products may be out of stock at the time of your purchase. Do not worry though, you will ALWAYS receive your order, GUARANTEED!

Thanks,

Scarlet Summer Team